Help for every part of the journey.

A good place to start

Account and sign-in

Use “Forgot password?” on the sign-in page if you cannot access your account. Check that you are using the same username or email address as in the Mapapal app.

Shared trip links

Open the complete link you received, including all its parameters. Access may fail if the link is incomplete, the trip was deleted, or its sharing settings changed.

Live location updates

GPS accuracy, mobile coverage, battery settings and background-location permission can affect how quickly new positions appear.

Help us understand what happened

Tell us whether the problem occurred on iPhone, iPad, Android or the web. Describe what you expected and what happened instead, and include your username and the affected trip link or trip ID when appropriate. Never send us your password.

Manage trips and your profile

Sign in on Mapapal.com to view and edit permitted trips, update sharing, manage pals and your profile, or export a trip as CSV. New trips are recorded and started in the Mapapal app for iOS or Android.

Contact Mapapal support

Email support@mapapal.com.

Mapapal is not an emergency service

Live positions can be delayed or inaccurate because of GPS, connectivity, battery or device settings. If someone may be in danger, contact the appropriate local emergency service instead of relying on Mapapal.